Delivery & RETURNS
Q: When will my order be dispatched?
A: Please allow between 4-10 working days for your item to be dispatched.
Q: Who delivers my order?
A: Our standard shipping option is sent via Royal Mail 2nd Class. Should you need it sooner, please contact us beforehand to upgrade to 1st Class.
Q: How long will delivery take?
A. Domestic delivery usually takes around 2 working days after dispatch, for the standard shipping. If you need your items beforehand please contact us and earlier delivery can be arranged.
Q. How do I get my item sent in a ‘GWNA MAILER BOX’?
A. Please message us with your order requirements and delivery address, then we can supply you with a cost.
Q. I live on Anglesey, can I pick up?
Please email us before placing the order – we may be able to arrange a pickup point.
Q: Can I return my item?
A. We accept returns or exchanges up to 14 days after your order has been received.
As standard, all returns will receive a credit note unless a refund is asked for. Please be aware that under no circumstances do we accept worn or washed items. Items must be returned in a resealable condition, completely unmarked, free from any odours and in original packaging. Any items not in perfect condition will be returned to the sender. Items received in perfect condition after the 14 days returns policy will be sent a credit note.
Q: What is your returns address?
A. Our returns address is:
12 The Links,
Q: How long do I have to return my item?
A: We offer a 14 day returns policy. Items must be unworn and returned in perfect condition. If your item is not returned in perfect condition or outside of this return period it will be sent back to you. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED. Items received after the 14 days returns policy will be sent a credit note, after 30 days the item will be returned back to sender.
Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address along with your returns note. If you don’t have your returns note or can't find your order number please remember to include a note to tell us your name, postal details and order item exchange. We aim to get your exchange out within 5 working days of receiving your item.
Q: What postage method should I use to return an?
A: If you choose to return an item to us, you will need to pay for the return postage. We recommend using "signed for" post to be sure it arrives with us! Please keep the receipt as it is the sender’s responsibility until we receive the item.
Q: How long will it take to process my return?
A: Once your item has arrived with us, your return will usually be processed within 3 working days (working days Monday - Friday). Please bear with us during busy periods, as it may take slightly longer.
Q: What should I do if I was sent an incorrect item?
A. From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item please email us, including your order number: email@example.com
£3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then the additional cost will not be reimbursed.) Please keep the receipt as it is the sender’s responsibility until we receive the item.
Q: What if my item is faulty?
A: If you have received a faulty item, firstly, we’re really sorry! It doesn’t usually happen, we promise… Please ‘email us’, including your order number to firstname.lastname@example.org. Return postage will be refunded on the order.
Faulty items are accepted up to 14 days after the delivery date. £3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then the additional cost will not be reimbursed.) Please keep hold of the proof of postage until the parcel has arrived back. Please note that any postage.